• The team and the veterinary center. • Customer service, sales and administration operations in veterinary centers. • Annex. Norma_quality_2010. • Techniques and materials for containment and restraint of animals. • Management of veterinary centers. • Legal framework of veterinary centers. • The Quality Management System in veterinary centers. Improvement of the service provided and attention to claims. • Preventive medicine.

• Laboratory of the veterinary center. • Characterization of the types of samples. • Collection of samples. • Types of analysis for its diagnosis. • Shipping and transportation of samples. • Sanitary waste from the veterinary center. • Annex. NT-838 Sanitary waste. • Basic laboratory standards.

• Main animal species in a veterinary clinic. • Annex. Canine Encyclopedia-Main Dog Breeds. • Characteristics of veterinary clinics. • Anatomophysiology and pathology of organs and systems of companion animals. • Therapeutics in Veterinary Medicine. • Animal exploration techniques and instruments.

• Traumatic and surgical wounds. • Asepsis, disinfection and sterilization.

• Approach to the hospitalization of animals. • Annex. Small Animal Clinic Professional Practice Regulation. • Care of hospitalized animals. • Monitoring of hospitalized animals.

• X-rays in veterinary centers. • Ultrasound in veterinary centers.