1 \ Six Sigma. A Methodology of Huge Potential
1 \ Six Sigma. A Methodology of Huge Potential
Historical overview of Quality Management. The Six Sigma methodology. Introduction to statistics.
2 \ The Voice of the Process (VOP). Process Stability: 1 \ Six Sigma. A Methodology of Huge Potential
Variability. SPC: Statistical Process Control.
3 \ The Voice of the Customer (VOC). Process Capacity: 1 \ Six Sigma. A Methodology of Huge Potential
The voice of the customer. From the voice of the customer to the CCC. Identification of the process variables to be controlled and their control. Process capacity.
4 \ The Voice of the Business (VOB). Discovering Opportunities for Improvement in the Annual Accounts of the Company
The annual accounts of the company. Balance sheet analysis. Improvement opportunities. Identifiable in the profit and loss account. Competitive intelligence. Practical example.
5 \ The Voice of the Employee (VOE). Suggestions for Improvement. Team management
The motivation. Measurement and management of the work environment. Participatory improvement plans. Creation of teams. Belbin’s roles. Team management.
6 \ Tutorials: 1 \ Six Sigma. A Methodology of Huge Potential
Sheet metal tutorial. Simulation tutorial. Rendering tutorial.
7 \ DMAIC cycle: DEFINE phase
The bases of the project. SIPOC. CCC validation: voice of the customer and voice of the business. Project Charter. Launch and Communication Plan. Tools. Descriptive statistics.
8 \ DMAIC Cycle: MEASURE Phase
Knowledge of the process. Review of existing data. Data collection and validation of the measurement system. First revision of the hypotheses. Quantitative evaluation of the process. Other tools for data visualization. Inductive statistics.
9 \ DMAIC Cycle: ANALYZE Phase
Process and root cause analysis. Generation of hypotheses. Tools. Statistical inference. Hypothesis testing. Closing of the stage.
10 \ DMAIC Cycle: IMPROVE Phase
Generation and evaluation of solutions. Steps prior to the implementation of the improvements. Implementation planning. Design of experiments. Definition of responsibilities in the implement stage.
11 \ DMAIC cycle: CONTROL phase
Process control plan (PCP). Standardization. Monitor. Final assessment. Closing of the stage.
12 \ Success Cases
The founder: Motorola. The early adopters. The boom in methodology: General Electric. The expansion. Six Sigma in Spain
