• Six-Sigma. A methodology with enormous potential
• The Voice of the Process (VOP)
• Process stability
• Voice of the Customer (VOC)
• Process capacity
• The Voice of the Business (VOB)
• Discovering opportunities for improvement in the Operating Account
• The Voice of the Employee (VOE)
• Management of improvement suggestions
• Management of improvement projects with Six-Sigma methodology
• The Six-Sigma team
• The Define phase
• Management of improvement projects with Six-Sigma methodology
• The Measure phase
• Management of improvement projects with Six-Sigma methodology
• The Analyze phase
• Management of improvement projects with Six-Sigma methodology
• The Upgrade phase
• Management of improvement projects with Six-Sigma methodology
• The Control phase
• Success stories

• Quality management: ISO 9001 (I)
• Quality management: ISO 9001 (II)
• Environmental management: ISO 14001
• OSHAS 18001
• ISO 19011 Guidelines for auditing management systems (I)
• ISO 19011 Guidelines for auditing management systems (II)

• Company, Organization and Human Resources
• Human Resources management in the company
• Personal and professional leadership
• Knowledge Management and Talent Management
• Training as a key element in the growth of the company
• Coaching, mentoring and counseling

• fundamental concepts
• Rents
• Financial operations
• Loans
• Financing decisions
• Investment decisions

• Introduction to business software
• ERP and Information systems
• Getting started with QlikView
• Digging deeper into QlikView
• Installation and introduction of ERP Microsoft Dynamics NAV
• Working with Microsoft Dynamics NAV

• Conceptual framework of project management
• Standards and knowledge areas of project management
• Project integration and scope management
• Project time, quality and cost management
• HR and communications management
• Project procurement and risk management

At the end of the study of the contents, a  final Master’s project will be carried out .