Apple is sued for audio problems on iPhone 7
Bad news for Apple at the beginning of the week, as a second-class lawsuit has been filed under the name of “Loop Disease” , an audio problem that manifests itself in some units of the iPhone 7 model after prolonged use.
The complaint, filed in the United States’ Northern District Court of California, is the second seen within a week after a nearly identical lawsuit was revealed in Illinois. It indicates that Apple wanted to hide a manufacturing defect in the iPhone 7 and 7 Plus that in some cases could cause problems with the audio functions of the device .
iPhone 7 and its audio problems: Apple is sued for audio problems on iPhone 7
Both lawsuits have been carried out by lawyers from the same firm and they name two local plaintiffs whose iPhone 7 phones were allegedly affected by the “Loop Disease”, an “Audio IC defect” that occurred throughout 2018. A this is compounded by a lawsuit in late 2018 regarding false advertising for the iPhone X .
On the one hand, Joseph Casillas bought his iPhone in July 2017 and used the device without problem until November 2018 , when he noticed audible and static distortion when listening to the content through the phone’s speaker. All audio-related functions were affected by the issue , including phone calls.
Casillas contacted Apple Support, but was told that the problem could not be diagnosed. Since the phone is no longer covered by Apple’s express warranty and the company does not offer an out-of-warranty service, so you would have to pay for the necessary repairs.
In the second case, De’Jhontai Banks acquired the iPhone 7 in January 2017 and began to suffer from these types of problems in August 2018 , when he appreciated that he could not hear the people who called him unless the sound of the call. it will be routed through the iPhone speaker. He, too, was not given a solution by Apple Support beyond paying for the repair out of pocket .
According to reports, the problem with the iPhone 7 is in its design , with an aluminum plate that would be made of “substandard materials “, allowing the device’s case to flex at one point directly over the audio controller. Continual flexing of the chassis causes failure of the solder that connects the audio IC chip to the board, thus creating software and hardware problems.
Although Apple has not spoken about it publicly, it did mention it in an internal repair document in May 2018. In addition, it initially offered free out-of-warranty repairs on iPhone 7 devices that had these types of failures, although currently the program is no longer active.
You, have you had any kind of audio problems with your iPhone 7 ?